FAQ: System Error 1-3 - post-apocalyptic sci-fi with robots
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will you be creating a single volume version of the entire story?

Yes, we’ll be collecting it at some point.

Last updated: December 23, 2022 03:09

When do I pay for shipping?

Shipping is paid for in the Backerkit pledge manager, after the campaign has completed. There is a shipping table on the campaign page with estimations based on weight, and each reward has an estimated weight in the description.

Last updated: May 25, 2022 08:40

How much will shipping be?

There is a shipping table on the campaign page with estimations based on weight, and each reward has an estimated weight in the description.

Last updated: May 25, 2022 08:40

Will the PDFs be sent sooner?

They may be sent slightly ahead of the physical books.

Last updated: May 25, 2022 08:44

What is Kickstarter?

Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.

Last updated: May 25, 2022 08:52

What does it mean to back a project (pledge)?

When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.

Last updated: May 25, 2022 08:52

What payment methods can I use?

You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.

Last updated: May 25, 2022 08:52

When will I get my pre-order?

The books are set to ship in March 2023. Please note that this is an estimate, as you’re pre-ordering the product and production delays could arise.

Last updated: December 23, 2022 03:09

Where do you ship?

We ship worldwide with low cost shipping to many countries!

Last updated: May 25, 2022 08:52

Who are Blue Fox Comics?

Blue Fox Publishing are based in Linlithgow, Scotland. We love bringing fresh and original stories to our readers, wherever they are in the world. We have created and fulfilled over 40 Kickstarters, and 2022 doesn’t look like it’s going be any different!

Last updated: May 25, 2022 08:52

Why do we use Kickstarter?

We’re running this Kickstarter campaign to help raise the funds for the printing of The Shadow Over Innsmouth - Complete. As a small indie press, we need help from backers like you to print our comics, allowing us to continue to make more fantastic independent comics! Using Kickstarter, we’re able to reward our backers by offering Kickstarter exclusive rewards, as well as the guarantee you’ll be receiving the books first! The book is complete and, apart from adding the backers names, ready to go to print. Kickstarter is a fantastic site, which helps us reach as many people as possible, and we’re always delighted to hear the great feedback we receive from our fans.

Last updated: May 25, 2022 08:52

Can I get your other comics and graphic novels?

Yes, you can select from our catalog of books after you select your pledge. There is an image on the campaign page showing you all the possible add-ons.

Last updated: May 25, 2022 08:52

The Blue Fox Guarantee

We really appreciate everything our backers do for us and want to make sure that they feel supported. To help achieve this, Blue Fox Comics offer a money back guarantee - if you are unhappy with your rewards, and return them, undamaged, within one month of receiving them we will return your pledge amount to you.

Last updated: May 25, 2022 08:52

What are the campaign timelines?

We are aiming to deliver the rewards in March 2023. To do this we have developed a timeline to give you a better idea what you should expect, when.

Oct/Nov 2022 - This Kickstarter campaign Dec 2022/Jan 2023 - Monies collected, surveys sent, rewards manufactured February 2023 - Book printed and received March 2023 - Rewards sent to backers

We fully expect the books to be sent to backers in March 2023.

Last updated: December 23, 2022 03:09

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us